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Recently, a handful of us fellow-lean bloggers had the opportunity to chat about the voice of the customer (VOC). This was not an abstract discussion about someone else’s customers. We were focused on our own – the folks who comprise our blogging community, the lean learning community.

Yes, we were talking about YOU…and whether we were (at least) meeting your needs. Hopefully, your ears weren’t burning.

Multi-Voting, also known as N/3 multi-voting, N/3 voting, dot-voting and sometimes mistakenly thought to be identical to nominal group technique, is a technique used by small groups to quickly select a subset from a broader set of options. This democratic approach allows team member to cast a finite number of votes, with few restrictions (e.g., individuals can’t “plump” all of their votes on one single candidate), for their options of choice. Ultimately, the process yields a rank order.

Be cautious when there’s some, be cautious when there’s none, and be cautious when adding more than one.

What do the heck does that mean???

Let’s take these correlation cautions one by one.

Be cautious when there’s some. Suppose you did a study and found a correlation between job performance and high school grades. Does this mean that if we simply increase everyone’s high school grades that they will perform better at work???  Clearly not! 

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