In the words of my friend and colleague Larry Loucka, “graphs are math.” Graphs often serve as effective visual process performance tools. Typically, these types of graphs fall into the metric category. As reflected in the supporting concepts of the fourth dimension of the Shingo Prize model, good metrics should: 1. “measure what matters,” 2. “align behaviors with performance,” and 3. “identify cause and effect relationships.” Real lean drives measurable operational and financial performance improvement.
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